30-Day Money-Back Guarantee
At Enviro-Eze, we want to ensure that you are 100% happy with purchases made on our WooCommerce shop page.
If you have technical or sales queries, do not hesitate to contact us.
We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request when you reach out to us directly.
If you have attempted to resolve issues with support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.
Our policy offers a full refund or exchange within 30 days of your date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A partial refund might apply if:
- Any item is not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
To complete your return, we require a receipt or proof of purchase (i.e. order number).
If approved, WooCommerce.com and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via PayPal Refunds.
Late or missing refunds:
If you haven’t received a refund yet, and you have checked your bank/card, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Item(s) for exchange must be sent to:
Enviro-Eze Transport Inc.
7201 Line 86
Wallenstein, ON N0B 2S0.
To return a product for a refund, mail your product to the address above.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.